Frequently Asked Questions

1 – Delivery Time

All products in our store are digital downloads — there is nothing to ship. Once your payment is confirmed, you will receive an email with a secure download link, typically within a few minutes. In most cases delivery is instant. For full details, see our Delivery Time page.

2 – How to Access Your Download

After checkout you will receive a confirmation email containing your unique download link. Click the link to save your file. If you do not see the email within 10 minutes, please check your spam or junk folder. Links are time-limited, so download your file promptly after purchase. If you have any trouble accessing your download, please contact us and we will resend the link.

3 – Can I Change My Email Address After Purchase?

Your download link is sent to the email address entered at checkout. If you entered an incorrect address, please contact us as soon as possible with your order number and the correct email address and we will resend the link. We are unable to redirect downloads to a different address without verifying your order details.

4 – I Have Not Received My Download Link

If your download link has not arrived: (1) check your spam or junk folder; (2) confirm the email address you used at checkout is correct; (3) wait a few minutes and refresh your inbox. If you still cannot find it, contact us with your order number and we will send a new link right away.

5 – Payments

We accept all major credit and debit cards as well as other secure payment methods available at checkout. All transactions are encrypted and processed securely. Prices are displayed in GBP. For full information on accepted payment methods and billing, visit our Payments page.